I first met Ian Bromage while he was doing volunteer work teaching ISO9000 theory in Mongolia with the United Nations Volunteers. Having learned he was now working in Vietnam, I was very happy to have an opportunity to meet with him, and talk about his experiences and work since leaving Mongolia. We met in Hanoi at the Hilton Hanoi Opera on 2 December 2009.
Pacific-Tier: Today we have Ian Bromage, Organization Effectiveness Advisor with the Voluntary Services Overseas/VSO, part of the UK government. Hello Ian! How are you doing tonight?
Ian Bromage: I am fine, thank you, and very much enjoying the evening!
Pacific-Tier: Why don’t you give us a little about your background – how did you get to Hanoi?
Ian Bromage: Well, my background really is in telecoms, I worked for British Telecom for a very long period of time. But a few years back I decided I wanted to do something different, so I went and did some traveling, and then went to work in Mongolia as a small business advisor for the United Nations Volunteers/UNV.
Then I really got the development bug, I went back to the UK and did some further studying, and decided I wanted to go abroad again, and that’s how I ended up in Vietnam, Hanoi, with the Voluntary Service Overseas. And I’m thoroughly enjoying my time here so far.
Pacific-Tier: That’s very interesting. Going from a corporate environment to a volunteer environment, primarily outside of your home country. What is the incentive, and what is the interest to take you outside of your own country, work in developing areas like Mongolia, Vietnam, or emerging economies?
Ian Bromage: Really I guess I’ve always enjoyed traveling, and it’s been a fascination with different cultures – that’s one of the key motivators. And I think you get an entirely different experience working in a country abroad than you get as a tourist. You get to know the people more, you get to know the issues more, and I enjoy working as a volunteer. Both because I quite like the ethos of giving up my time to help others, but also because I do actually just enjoy it.
So being a volunteer isn’t about being a martyr or suffering, or anything like that – it’s nice to have a good experience as well.
Pacific-Tier: That’s great. Having many years with a company like British Telecom, it does give you a lot of organizational expertise, a lot of training, a lot of tacit knowledge and experience that is impossible to get through school. And you’re turning that into a product you can deliver today to your Vietnamese counterparts. How do the Vietnamese themselves respond to your mentoring and direction, are they what you expect?
Ian Bromage: yes, and I certainly enjoy working with them, and alongside them, and I think it is important to emphasize the fact it is working with them, not managing them. I here to help, I am not here to direct their organization.
I think you mentioned the word “tacit knowledge,” and I think that’s the key. I think we forget how ingrained things are in our culture, like meeting deadlines, like planning things in a certain way. Things are done differently here. Some of those things are very good, and some of those things need to change if the organization is going to be effective, if they are going to meet their objectives from both their donors who are giving them their money (if they’re talking of the NGO sector), and more importantly their beneficiaries that they’re trying to help.
Pacific-Tier: That’s very interesting. You mentioned the NGOs, so we’ll drill into that in just a moment. But even with the NGOs, or governmental organizations, you’re starting up a new organization, you are starting up a new way of doing things, that could roughly be parallel to commercial startups, or entrepreneurs… What is the entrepreneurial spirit of the people in Hanoi, are they excited about what you are doing with them?
Ian Bromage: yes, I believe so. I think in general in Hanoi, I think you can see there is a huge entrepreneurial spirit. I mean you look at the streets, and there isn’t a bit of space that hasn’t been turned over to some sort of private enterprise. So that entrepreneurial spirit is definitely there, and in the NGO sector, that (the entrepreneurial spirit) is there too.
There is a lot of competition for resources, a lot of NGOs are operating in the same space. That brings advantages of competition, they have to be effective, do what they do well to survive, which is an ongoing concern. It also brings problems in the fact it causes a lot of fragmentation. Sometimes I think the organizations cloud learn to collaborate with each other better, and to work better together to see the advantages to working towards common goals.
Pacific-Tier: You’ve been primarily in a mentor’s role. Have you learned anything, either Mongolia or Vietnam, have you learned anything (yourself) by being in the countries?
Ian Bromage: To be patient is certainly one of the skills you learn in a developing country. You realize sometimes that people’s values are different from your own. Sometimes you learn the importance of family relationships and familiar are often more important than the relationships at work. I think that is something we could probably learn.
For example, where I work at the moment, everyone sits down to lunch together. They make sure they all have their lunch, then eat together. There’s a lot of conversation, there’s a lot of jokes, that is very different from the environment I come from where so often these days people just grab a sandwich, eat at their desks, get to their work and don’t speak with other people.
Pacific-Tier: We do need to sit back sometimes and understand that we have to balance our lives a little bit as well. So how long do you expect to stay in Vietnam?
Ian Bromage: My assignment is for two years, so it is a very good, long period. I’ve been here for three months so far. I think that two years does allo0w you to develop those relationships and develop trust with people. And as some things take a lot longer you have that time and space that makes you able to put processes and procedures in place and watch those take shape, which you can’t do in a short consultancy where you are just coming in to fix a particular problem.
Pacific-Tier: have you found your calling now, or do you find yourself slipping back into the corporate world at any time in the future?
Ian Bromage: I would like to continue to work in the developing (nation) field. I think there are aspects of the corporate world that I miss, but I think I could find those in the development arena as well. So I don’t see myself going back into the private sector in Western Europe.
Pacific-Tier: It’s a very big world. Mongolia and Vietnam are only two countries. With your experience there’s probably a lot of other places you can go. Will you continue to work with organizations such as the Volunteer Services Overseas, or do you see doing this as a commercial enterprise? What do you see in the future, or are you just living day-to-day now?
Ian Bromage: I would like to do a mix of work, I think, in the future. I would certainly like to continue work with NGOs. I would certainly like to work at, what is termed the grass-roots level. But I would also like to get involved with policy work, and other aspect of work with governments and things. So I’d quite like to develop a range of skills, and have a mix of opportunities to be able to move up and down at different levels and move across in different regions or geographic areas.
But we’ll see. Who knows what the future holds!
Pacific-Tier: We normally talk about entrepreneurship in this series. Working with a lot of young people today in Vietnam, and formerly ion Mongolia, do you have any advice for any UK, or American, or Vietnamese, or any other developing countries where young people are jumping into the market. Do you have any advice for them as entrepreneurs?
Ian Bromage: Well I think the key thing is to always look at fresh approaches to come up with new ideas. And that’s not just in the technical field in terms of inventions and things. It’s to look at new approaches to social problems, look at new techniques, look beyond your world, look at the way other people do things. Try to travel and experience other cultures.
Don’t be afraid to make mistakes – I think that’s very key. Everybody makes mistakes. You need to learn from them, and move on. So I think that’s a very important skill for young people to have. Not to be disappointed when things don’t turn out the way they expect them to.
Pacific-Tier: I would agree. I think that taking the risk and moving ahead is probably the best training somebody can get. You can’t pay for the training you get when you make an error, or if you have a failure in our plan, it’s the best training you can get.
Any other final worlds for people who may be listening to you from Hanoi?
Ian Bromage: Well if they are listening from Hanoi, I am thoroughly enjoying my stay here. I think it’s a great place, it’s an exciting place, it’s a fast moving place, I’m really enjoying it and I am looking forward to spending the next couple years here.
If anybody wants to come and visit Hanoi, I would thoroughly recommend it.
Pacific-Tier: Well thank you very much, and I sincerely hope that someday you will be able to take the time and do a few guest blogs for us.
You can listen to the entire audio interview at Pacific Tier
January 2003.
“Hey Adil, I need some help getting a LAN installation done – you up for a month or so worth of consultant gig?”
“Sure, where is the job, and are there any special problems?”
“Well, it is in Mongolia…”
“Mongolia? Are there any real issues with the customer?”
“Well, it is at a new gold mining operation. Location is about 300km from the nearest city, no electricity, no telecom infrastructure in place, and the temperature gets down to about -45c at night. All they need from you to design and implement a fiber optic LAN system within the 150 sqkm campus, and then build a VoIP architecture to bring their communications back to Canada and the capital city (Ulaanbaatar) of Mongolia. Guess you will have to use VSAT (satellite) to someplace like HongKong or California to make the connections.”
“Cool, when would you like me to be there?”
Adil Mehmood is what real engineers aspire to become. With the tacit knowledge gained from more than 20 years in the telecom engineering and operations business, there is literally no job too large or difficult for him to engage. He has specialized in implementing telecom systems and basic telecom infrastructure in developing countries throughout his career – one of those unknown professionals who actually have the privilege of going to sleep at night knowing he has made a huge, positive impact on the future of millions of people.
Part of the Internet tech community hangs out at conferences and parties, others roll up their sleeves and apply their energy and experience to real projects, in countries and locations most of us may not even be able to find on a map. Adil Mehomood is one of those people, and unsung hero of the Internet community.
I recently caught up with Adil as he was passing through Los Angeles on his way back to Mongolia, Kyrgyzstan, or wherever his trail currently heads.
John – Adil, what are you doing these days?
Adil – Well, after spending time back in the UK trying to settle down into the domestic life with my family, I quickly realized I was getting bored . I wanted to be out dealing with challenges, and this meant working as an expatriate again in a developing country. Over the past few years I worked on a large rural VoIP project in Mongolia (first of it’s type) and just ended up staying in North Asia!
John – You are known in the telecom community as one of the more creative network design engineers. How did you get into that level of engineering?
Adil – I think one of my inspiring moments was in 1995, I had just landed in Beijing on a look-see trip for a 2-year contract with Sprint China. I ended up at the Beijing Telecom data centre the same afternoon, helping some engineers from the Beijing Telecom Authority to upgrade their initial Internet connection to 256Kbps. This was back in the days ChinaNet had only two 64Kbps satellite links to California serving the entire public Internet in China. I never looked back, and ended up working with some really talented folks in Beijing, who are still friends and colleagues.
Later in 1998 I ended up working with a group of hard-core network systems engineers , based in Reston (Virginia, USA) as the Director of IT Products for Global One, and we created the first global IP VPN (Internet Protocol – virtual private network)backbone.
John – What made you decide to break from the large, corporate environment and strike out on your own?
Adil – I got tempted by the Internet boom. We had taken the Global One product team to its limit, and I wanted to participate on a more creative level as the Internet was really catching some good traction as global infrastructure. I went to work for a startup VoIP (voice over Internet Protocol) carrier, based out of Hong Kong as the head of product development. We did some amazing technical innovations, but got caught when the Internet bubble burst. That’s when I decided to go on my own and moved back to the UK to build my own network consultancy.
John – How important is innovation, first mover status, and taking technical risk? What would you advise IT managers or engineers to consider in their own companies?
Adil – I always use the term “… working right at the edge of the envelope…,” meaning the best place to be is absolute first mover status. As a startup, you must always consider maximizing new technology and innovation, with of course proper risk management. My advice to IT managers and lead engineers would be a “Calculated Offense” is your best defense. As a small company or startup company without innovation and managed risk, you put your existing services at company at a disadvantage. You must be able to discriminate yourself from the pack.
John – You’ve been with the Internet since the beginning, and lived each step of the evolution up till today. Are you comfortable with how the Internet has evolved? Mistakes made? Concerns with the current state of the ‘net? Happy with the Internet as it is today?
Adil – When I first got involved with rolling out the Internet into the Middle-East (NOTE: Adil was part of the telecom reconstruction team that went into Kuwait following the first Gulf War), Europe, and Asia it was exciting. I learned very quickly what a huge impact the Internet and Internet technology was going to have on people’s lives.
The evolution (of the Internet) was incredibly fast. And while I think along the way we could have done things more tactfully and strategically, my only regret is that in the early days the global carrier I worked for (Global One/Sprint International) didn’t fully commit to the Internet wave. We helped influence and change that later when I headed the product management, but global commercialization of the Internet had already taken off by the time my company fully engaged in building their network and product lines to meet customer and market expectations.
John – Where would you like to take the Internet, or more importantly, what does the world need from Internet and communications engineers to get where we should be in 15 years?
Adil – Back when I worked in Beijing and we built our first company Intranet using the IP protocol, we let everyone in the company go nuts with creativity and freedom of thought. It was a wonderful period, with a group of very talented and innovative Chinese engineers. We had not only the approval of our local and regional management, but also full support from the Chinese government which funded much of our lab work. I remember some other big corporations doing the same, and we called it the “chaos phase of the Internet.”
This is where we are again today with the Internet. In my opinion, Internet development now needs a bit more direction. In 15 years we shouldn’t have to work out how to plug into it (the Internet), it should be integrated and seamless anywhere. Connectivity and access to the global Internet should no longer be a burden, it should be a basic right of all persons in all countries.
Once we have cracked the nut of access, we will need to further force the IPv6 (Internet Protocol version 6) into the network, and better understand how to not only increase bandwidth in an affordable model, but also build in better efficiencies to eliminate bottlenecks. Only then can we really concentrate on encouraging open and creative development of applications that will bring our communities – regardless of geography and political controls – into the next generation of social and economic globalization.
John – You’ve always been a visionary, as well as an engineer. What do you think is the most important problem we have to solve with networks over the next 10~15 years, both technical and political?
Adil – Thanks for the complement! Technically our networks use similar components but work in very different ways, i.e. unique to the programming of hundreds and thousands of interconnected networks. The Internet was founded by establishing common ground rules, however we seem to have drifted away from some of the ground rules, and the processes in place to control the chaos of the Internet.
Those rules need to be re-established, but this is likely to be a political nightmare as governments struggle to gain greater control over both the Internet and people who are using the Internet. I do believe that from this period of chaos there will be a solution. The Internet itself is inherently self-healing, and from the chaos will emerge a stronger Internet.
John – What effect did your days in China, Kuwait, and other developing countries have on your desire to continue working in the developing economies of the world?
Adil – Working in developing countries I have the ability to leapfrog established thinking and technologies, and truly be involved in innovation. I can continue to be an engineer at heart and yet still drive technology, educate, create. All the things that help me maintain the “…edge of the envelope…” philosophy.
John – Where do you go from here?
Adil - Continue working with other visionaries and apply the results to real projects. I want to continue to contribute to the global community in any way possible. I is fun to actually see the results of your effort helping make people’s lives and futures more attainable. One of the marketing lines I used some years ago was “… I’m still working on a simple particle transportation platform…’ I think the future is going to be an exciting place. I have some ideas on what I might do next – still under wraps though…!
During his 20 year career, Adil Mehmood has served a wide range of senior roles in Global Telecomms with Tier-1 and Tier-2 telecommunications carriers, VoIP Carriers, Internet Service Providers and various specialist consultancies. He has worked in several international locations, and currently resides in Mongolia working for a Global Mining Company as their Enterprise IT Director.
Adil Mehmood holds a B.Eng (Hons) in Electronic Systems Engineering from Kingston University in the United Kingdom.
This post is for Nara – wherever you might be.
In early 2000 I visited some of my friends and industry colleagues in Ulaanbaatar, Mongolia whom I’d worked with for a few years on various Internet-related projects. In those days Mongolia only had 5 Internet service providers (ISPs), and 100% of Internet traffic was connected via low capacity satellite connections.
Each ISP had a separate connection, some to California, one to Hong Kong, one to Germany – there was really no planning other than to get the cheapest bandwidth possible to meet the needs of a rapidly growing Internet community. Mongolians use a Cyrillic-based written language, and Mongolians began to see the benefit of having a local economy that could function within the culture and language of the people.
The only problem was that each ISP had an independent upstream Internet connection, and for the most part the links were saturated. The interesting thing is that much of the saturation was due to Mongolian language or Mongolian interest traffic going out one ISP, to say an upstream connection in Stockton, Calfornia – and returning to another ISP’s user through an international connection based in Germany.
The result is as you would expect – very poor performance and user experience at a very high cost.
So hosting companies started to get smart. Rather than host web sites in Mongolia, companies began to find hosting platforms in North America and Europe to host Mongolian content. While not perfect, it did remove about one half of the performance bottleneck between users of different ISPs. Of course the bad thing is the revenue produced by hosting went to American and European companies, removed from the Mongolian economy forever.
So in early 2000 I met with friends and colleagues from several different ISPs in Ulaanbaatar, and brought up the idea of building a neutral Internet Exchange Point/IXP in Ulaanbaatar to facilitate local interconnection between ISPs. Intially there was a bit of reluctance to the idea of cooperating with competitors, but in the end the ISP owners relaized the customer performance and cost savings of taking local traffic off the international links made a tremendous amount of sense. A small Mongolian company called Infocon was chosen to manage the project.
Problem – no money to build the IXP. Solution – I used my credit card and bought a pile of Cisco switching and transmission hardware and donated it to the Mongolian ISP community. Another friend (Raphael Ho) came to Ulaanbaatar, configured, and connected the ISPs to what became known as the Mongolian Internet Exchange/MIX. The impact was immediate, and all of the reasons for building an IXP in a developing country met the model and image of how it should be done.
A few years later the original MIX was replaced by a high performance platform donated by another international group, and the MIX grew to support current robust Internet community thriving in Mongolia today.
The moral? The MIX represents a success story for remote locations and developing countries to use in ensuring their own economy and user community has the best possible tools available to reduce international transmission cost, increase end user and network performance and provide a positive experience. Why should a developing country pay a surcharge to the international community for developing a local economy? No reason at all.
For us who enjoy relative opulence in our worlds, consider the value we can bring to a developing country or company with our experience, and the way we can enable those developing countries to have a better chance to get up to global economy speed – often with very little effort of our own.
Some days it is fun to be an engineer.




experiencing everything from the assassination of President Kennedy to absorbing the wonders of man walking on the moon. We end our generation with 7.6 Terabit submarine cables connecting every continent with high speed many-to-many interactive communications and applications.
If the generation born between 1945 and 1955 could put a man on the moon, invent Internet, Ethernet, and other digital technologies – with a background that did not include television, mobile phones, digital computers, or anything beyond a slide rule, what might we expect from Gen Z babies?